CURRENT RENTAL SERVICE HOURS FOR PROPERTY MANAGERS & HOMEOWNERS
570-646-1771 ext. 107 • [email protected]
Open Daily from 10am to 10pm
Arrowhead Lake Rentals
Community Access Information for Renters
As a renter renting a property at Arrowhead Lake, the primary renter will receive an official welcome email from the Arrowhead Lake Rental Department 24 hours prior to the scheduled check-in date.
The Email Will Include:
- QR Codes for all registered drivers to access the community gates
- Amenity Pass for all registered occupants to access recreational facilities
- Welcome Packet with important community guidelines and information
- Weekend Events Schedule, if applicable during stay
How to Access the Community & Amenities
Community Gate Access – QR Codes
To enter the Arrowhead Lake community, registered drivers should proceed directly to either the Main Gate or Orono Gate and scan their individual QR code provided in the welcome email. Each registered vehicle must present its own QR code for entry.
Amenity Access – Amenity Pass
To use community amenities such as pools, show the Amenity Pass to the lifeguard or attending staff at the facility entrance. Access will be granted only to those listed on the registered rental.
PLEASE PUBLISH THE RENTAL CHECK-IN ADDRESS ON YOUR LISTINGS/COMMUNICATIONS. All check-ins (visitors and guests) should be using their FastAccess passes at the gates and should not have to come inside to check-in.
Arrowhead Lake Community Association
MSB/Welcome Center Building
961 Arrowhead Drive
Pocono Lake, PA 18347
Current hours of operation are 10am-10pm daily, including holidays. Starting 5/15/2025 MSB will be closed to the public from 10pm to 7am. Member Services & Visitor hours will be 7am to 10pm. 24/7 access with QR codes at the gates. Dispatch is available via the intercom for emergencies. With the implementation of ABDi, all check-ins (visitors and guests) should be using their FastAccess passes at the gates. If there is an emergency after hours, homeowners can call Dispatch using the emergency line (570-646-1771, Option 1). During busy weekends, hours may be extended on an as needed basis.
Homeowners will be responsible for keeping renters informed of check-in locations and changes to hours and check-in updates.
Renting Your Home in Arrowhead Lake
Arrowhead Lake is a private, gated community managed by Arrowhead Lake Community Association (ALCA). All rental homes within Arrowhead Lake are responsible for compliance with all applicable Township, County and State regulations governing rentals. Effective January 1, 2023, all Short-Term Rental (STR) properties must comply with the ALCA Short-Term Rental Policy in addition to local ordinances. An STR permit is required by your respective Township and Arrowhead Lake. Click HERE for Short-Term Rental FAQs.
ALCA Short-Term Rental Permit
(Homeowners must apply for permits)
A permit is required from Arrowhead Lake Community Association in order to rent your home. Permits are not refundable or transferable to any new owner of the property. A separate permit is required for each rental property. Please refer to the entire STR Policy for permit details.
A copy of a valid STR permit from either Tobyhanna or Coolbaugh Township is required to be uploaded within the ALCA STR Permit form. Payment is required at the time of submission.
Short-Term Rental Registrations
Renting homeowners must be a Member in Good Standing in order to rent their home. Owners/Agents must register each rental stay with ALCA. Rental standards are listed in the STR Policy. The “STR Rental Registration” form access is below. This registration form will require all pertinent details for each rental including owner/agent contact information, length of stay, number of occupants age 6 and over, total number of occupants, number of vehicles, all vehicle information and guest information, if applicable. It is the owner/agent’s responsibility to make all payments at the time of registration.
Starting May 1, 2025, access passes will be emailed to the primary renter listed on the registration. These passes will include access passes for each driver registered in the party. Please ensure your renters provide you with a valid email address and are aware of this change. The rental registration process remains the same, but the renter’s email will be required to submit a registration. Once guests receive their codes, they can proceed directly to the gate at check-in.
PLEASE NOTE: Homeowners or their designated agent/property manager ARE RESPONSIBLE for completing the STR Registration Form, INCLUDING PAYMENT. Homeowners are responsible for providing the correct information and registration of their renters/guests.
If an agent/property manager is being utilized, it is the homeowner’s responsibility to inform them of all applicable rules, regulations, policies and the full rental registration process. All temporary members, including guests of a renter, must be registered and paid for not less than one (1) day prior to arrival. All rental stays are charged a non-refundable Transaction/Administration Fee.
This registration form will NOT accept any registrations less than one (1) day prior to the arrival date. If done within three (3) days it is $100 extra.
Short-Term Rental Fees Overview
It is the owner/agent’s responsibility to make all payments at the time of registration. All rental stays are charged a non-refundable Administration Fee.
Fees are not based on available amenities or usage of amenities.
If owner’s will be seeking reimbursement for any fees from renters, we highly recommend that these fees be included in your advertising/marketing of your property, in addition to an accurate representation of available community amenities.
Short-Term Rental Fee Schedule
Registration within 3 days is allowed but in order to encourage early registration so that staff can keep up with incoming registrations, a Late Fee of $100 will be imposed for registrations made less than 3 days prior to arrival. No Same-Day registrations are allowed (Cut-off for Same day is 11:59PM the day before arrival).
In-season runs from Memorial Day Weekend through Labor Day Weekend.
Changes to Existing Registrations
Any changes to any aspect of the rental registration must be made not less than one (1) day prior to the arrival date. An “Add-On/Change” link will be included in the email confirmation you receive from the initial rental registration. This link will allow you to:
- Increase the number of occupants (age 6 and up) staying the full duration of the rental
- Add a vehicle – staying the full duration
- Add a guest/guest vehicle – these are not staying full duration
- Swap vehicle information (No Charge)
- NEW – For guest(s) of renters (not staying full duration) and arriving to ALCA without a vehicle, use the “Add Guest – No Vehicle” add-on option. This should only be used for people arriving in rideshare services like Uber where they will not have a vehicle in the community AND not staying the entire length of the rental.
If you need to change arrival and/or departure dates, you must cancel your initial registration and re-register. This is because fees are calculated based on number of days/nights.
Changes still cannot be made less than one (1) day prior to arrival. If a renter will have guests during their stay, all guests must be registered. Guests of a renter are considered temporary members and temporary membership and vehicle gate card fees apply.
If you need to decrease the number of occupants, vehicles, or guest vehicles, please contact Rental Services. These changes need to be made not less than one (1) day prior to arrival for a refund to be issued.
Please make every effort to have accurate and complete information at the time of registration. Doing so means less time on your end submitting “Add-On” forms and multiple payments per rental registrations.
Cancellations to Existing Registrations
If you need to cancel an already submitted registration, please use the “Cancel Renter Registration” link in the email notification you received when you initially submitted the registration.
You can cancel your registration at any time prior to arrival, however, only cancellations submitted not less than three (3) days prior to arrival will be eligible for a refund. Only Temporary Membership fees and Vehicle fees are refundable.
Short-Term Rental Fee Refund Policy
Effective 5/15/2021
Temporary Membership fees and Vehicle fees are only refundable if the owner/agent of cancels the rental registration with ALCA not less than three (3) days prior to arrival. The Administration/Transaction Fee is non-refundable regardless of a cancelled rental registration. Once approved, refunds will be returned to the credit card used for original payment. View the Rental Refund Policy HERE.
